This Privacy Policy explains how Creative Mountain Trading Company Inc. ("Creative Mountain," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit creativemountaintrading.site or contact our office.

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA, S.C. 2000, c. 5) and applicable Alberta privacy legislation.

1. Who We Are

2. What We Collect

• Contact information — name, email, company, role.
• Trade data — product interests, order history, shipping addresses, and payment information (processed by third-party providers).
• Website usage — IP address, browser type, pages visited, via cookies.

3. Why We Collect It

• To respond to trade inquiries and prepare quotes.
• To process orders and arrange shipping.
• To maintain business records and comply with tax and customs obligations.
• To improve our website and communications.

4. Consent

By providing personal information — through our website, a trade inquiry, or a purchase order — you consent to its collection, use, and disclosure as described here. You may withdraw consent at any time by writing to contact@creativemountaintrading.site, subject to legal and contractual restrictions.

5. Disclosure

We do not sell personal information. We may share it with:

• Service providers — freight forwarders, customs brokers, payment processors, and IT hosting.
• Suppliers — where required to fulfil product orders.
• Professional advisors — legal, accounting, and insurance providers.
• Authorities — where required by law, customs regulation, or court order.

6. Cookies

Our website uses strictly necessary and analytics cookies. You can disable cookies in your browser settings; some features may not work properly as a result.

7. Retention

Trade and customs records are retained for at least 7 years as required by the Canada Revenue Agency and the Canada Border Services Agency. Website inquiries are retained for up to 24 months unless a business relationship is established.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting contact@creativemountaintrading.site. We respond within 30 days.

If unsatisfied, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

9. Contact

These Terms of Service govern your access to creativemountaintrading.site and your purchase of products from Creative Mountain Trading Company Inc. By using the site or placing an order, you agree to these Terms.

1. Who We Are

2. Website Use

You may use this site for lawful purposes only. You may not scrape, copy, redistribute, or republish its content without written permission.

3. Wholesale Terms

Wholesale pricing, minimum order quantities, and payment terms are set out in each written quote or purchase agreement. This website does not constitute a binding offer to sell.

4. Orders & Payment

Prices are quoted in Canadian Dollars (CAD). Payment is processed by third-party providers. Order confirmation does not guarantee availability — we may cancel orders due to stock or import issues.

5. Shipping & Delivery

Shipping timelines are estimates and depend on stock availability and carrier schedules. Title and risk pass as specified in each purchase agreement.

6. Limitation of Liability

To the maximum extent permitted by law, Creative Mountain Trading Company Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or our products. Our aggregate liability shall not exceed the amount paid for the specific order giving rise to the claim.

7. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Disputes are subject to the exclusive jurisdiction of the courts of Alberta.

8. Contact

Creative Mountain Trading Company Inc. is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience and apply relevant accessibility standards.

1. Our Commitment

We are committed to meeting or exceeding the Accessible Canada Act (S.C. 2019, c. 10) and WCAG 2.2 Level AA.

2. Measures We Take

• Semantic HTML and logical heading structure.
• Alternative text for meaningful images.
• Sufficient colour contrast.
• Keyboard-navigable menus and links.
• Support for browser zoom and text resizing up to 200%.
• Testing with screen readers.

3. Known Limitations

Some decorative SVG illustrations may not fully convey meaning to screen readers but are marked as decorative. Motion can be reduced in browser settings.

4. Feedback

If you experience an accessibility issue or need information in another format, contact us:

5. Ongoing Efforts

We review our website at least annually and integrate accessibility criteria into all new digital projects.